At Matti Roam, we’re committed to delivering your travel products safely and on time. Please read the following information regarding our shipping process and timelines.
1. Order Processing Time
- Orders are processed within 1–2 business days after placement.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Timeframe
- Standard delivery time is 3–7 business days, depending on your location.
- For remote or less accessible areas, delivery may take up to 10 business days.
- Please note: Delivery times may be affected by weather conditions, holidays, or courier delays.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- From time to time, we may offer free shipping promotions.
4. Delivery Method
- All orders are shipped via trusted local courier partners to ensure safe and timely delivery.
- You will receive a confirmation message once your order is dispatched, including tracking information (if available).
5. Cash on Delivery (COD)
- Matti Roam only offers Cash on Delivery (COD).
- Please ensure someone is available at the delivery address to receive the package and make the payment.
6. Delivery Issues
If your package:
- Arrives damaged
- Is delayed beyond the estimated delivery window
- Or is not received within 10 business days of shipment
Please contact us promptly at [email protected] with your order number and details.
7. Address Accuracy
Please double-check your shipping address before confirming your order. Matti Roam is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
8. Contact Us
For any shipping-related inquiries or support, contact us at:
📧 [email protected]