At Matti Roam, we take pride in providing high-quality travel products. If you’re not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- You may request a return or exchange within 7 days of receiving your order.
- To be eligible, items must be:
- Unused and in their original condition
- In the original packaging with all tags and accessories included
- Accompanied by proof of purchase (e.g., invoice or order confirmation)
2. Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or damaged after delivery
- Items returned after the 7-day return window
- Custom or personalized items (if any)
3. Return Process
To initiate a return, please email us at [email protected] with the subject “Return Request” and include:
- Your full name
- Order number
- Reason for return
- Photos of the item (if defective or damaged)
Our support team will guide you through the next steps.
4. Refunds
- If your return is approved, we will issue a refund via bank transfer or another agreed-upon method.
- Refunds are processed within 7 business days after we receive and inspect the returned item.
- Please note: Shipping fees (if any) are non-refundable.
5. Exchanges
We will replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us within 7 days of delivery.
6. Cash on Delivery (COD) Notice
Since we accept only Cash on Delivery (COD), refunds for returned items will be processed via bank transfer or an alternative method arranged directly with you.
7. Contact Us
If you have any questions about this policy, please contact us at:
📧 [email protected]